Issue Manager is an incident manager, that is, it's an application that allows to monitor the communication between the customer (or user) and the web staff in a centralized way. Instead of communicating separately with each user by using e-mail accounts, what might become trying, Issue Manager allows to channel all this communication flow in a sole channel, where the web people (operators or in a higher rank administrators) who are responsible to attend to any feedback from the customers or the users of a specific service offered on the web, will be able to keep track of a personalized communication, by means of the "trouble tickets". These tickets are similar to the threads in a forum containing a chain of messages or posts, except for the fact that each and every thread will be private and only visible for the customer or user who cerated it, and the operators and administrators who will attend to him/her.

Issue Manager uses different tools that will help the management of every ticket (or incidence), as the "new message" and "ticket resolved" alerts, coloring colors to identify closed tickets or tickets waiting for a reply. There is also the possibility to allow alert notifications of new message sent via e-mail. In addition, Issue Manager offers support in order to integrate with the system of orders of the e-commerce solution VirtueMart for Joomla!, thus providing a good way to manage any incident related to orders as well.

I hope it becomes a useful tool, and any suggestion and question is welcome.

Best regards!